Healthcare Facility Help Center

To schedule a cleaning service, navigate to the "Schedule Service" section in the sidebar menu. From there, you can:

1. Select your preferred service type from the dropdown menu
2. Choose a date from the calendar
3. Select an available time slot
4. Specify which areas need cleaning by checking the appropriate boxes
5. Add any special instructions or requirements in the notes section
6. Click "Submit Request" to finalize your booking

You'll receive an email confirmation once your request has been processed, and you can always view your upcoming appointments on your dashboard.

To reschedule or cancel a scheduled service:

1. Go to your Dashboard or the Schedule Service page
2. Find the appointment in your upcoming services list
3. Click the "Manage" button next to the appointment
4. Select "Reschedule" to choose a new date and time, or "Cancel" to cancel the service

Note: Cancellations must be made at least 24 hours in advance to avoid cancellation fees. For urgent same-day cancellations, please contact our support team directly.

Compliance certificates and documentation can be accessed and downloaded from the Compliance section:

1. Navigate to the "Compliance" section in the sidebar menu
2. Find the certificate you need in the certificates list
3. Click the "Download" or "Export" button next to the certificate
4. Choose your preferred format (PDF, CSV, or Excel)

All certificates are electronically signed and date-stamped for regulatory purposes. You can also set up automatic email delivery of updated certificates in the Settings page.

To update your facility information:

1. Go to the "Settings" section in the sidebar menu
2. Click on the "Facility" tab
3. Update any information as needed (address, contact details, facility size, etc.)
4. Click "Save Changes" to apply your updates

Keeping your facility information up-to-date ensures that our cleaning teams have the most accurate information when servicing your location.

To manage users on your account:

1. Navigate to the "Settings" section in the sidebar menu
2. Click on the "Users" tab
3. To add a new user, click the "Add User" button and fill out the required information
4. To remove a user, find their name in the list and click the "Deactivate" button
5. To modify a user's permissions, click the "Edit" button next to their name

Note: Only users with administrator privileges can add or remove other users. Each user can have different role assignments (Admin, Staff, or Viewer) with varying levels of access.